Kirkland pet licensing
Frequently asked questions
HELP DESK
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LICENSING OPTIONS, DATES, AND LOCATIONS
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
How old does my pet need to be for me to license them?
All pets over the age of 3 months are required to be licensed.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) You may contact DocuPet Customer Care directly for assistance if you believe you reside within the licensing jurisdiction but your address is not being accepted by the system.
FEES AND FINES
My pet qualifies for the service animal rate. What do I do?
Please visit the Kirkland Justice Center, or City Hall in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 45 days of the original expiration date.
What is the processing fee?
For all online orders a processing fee is applied on license purchases at a rate of 2.9% + $0.30 per transaction.
ACCOUNT UPDATES
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
TAGS
How do I receive my tag if I don't have a current address?
Please visit the Kirkland Justice Center which is located at 11750 NE 118th St, Kirkland, WA 98034, or City Hall in person located at 123 5th Ave, Kirkland, WA 98033 , and they will be able to assist you.
Will my pet receive a new free tag with every order?
No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws.
What species are required to be licensed?
The following species are required to be licensed: Dogs and Cats.
